Privacy Policy

How we collect, use, and protect your personal information.

Last updated:

RASPSYS LLP ("we", "our", or "us") operates the SFDC File Manager website at sfdcfilemanager.com. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website you agree to this policy.

1. Who We Are

RASPSYS LLP is a software company registered in India, located at Sector 1, Greater Noida, Uttar Pradesh. We develop and distribute SFDC File Manager, a native Salesforce application for file reporting and bulk download, available on the Salesforce AppExchange.

For privacy enquiries, contact us at: admin@raspsys.com

2. Information We Collect

2.1 Information You Provide

When you complete the installation registration form on our website, we collect:

  • Full name — to personalise your experience and our communications
  • Work email address — to contact you about your installation and send product updates
  • Company name — to understand your organisation's context

Submitting this form requires your explicit consent. You can withdraw consent at any time by contacting us.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect limited technical data including:

  • Browser type and operating system (used for download analytics only)
  • Pages visited and time on page (via our own server logs)
  • Referring URL

We do not use Google Analytics or other third-party tracking services on this website.

2.3 Salesforce Application Data

SFDC File Manager is a native Salesforce application. It operates entirely within your Salesforce org. We do not access, store, or process any Salesforce data on our servers. All file operations (reporting, downloading, exporting) take place inside your Salesforce instance.

3. How We Use Your Information

We use the information we collect to:

  • Process and record your installation for support purposes
  • Send you product updates, new feature announcements, and release notes
  • Respond to support enquiries
  • Improve our website and product based on usage patterns
  • Meet legal or regulatory obligations

We will not use your information for any purpose other than those listed above without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent — you tick the consent checkbox when registering an installation
  • Legitimate interests — to provide product support and improve our software
  • Legal obligation — where required by applicable law

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

  • Service providers — hosting and database providers who process data on our behalf under strict confidentiality obligations
  • Legal authorities — if required to comply with applicable law, court order, or governmental request

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Installation records are retained for up to 3 years after your last interaction with us, after which they are deleted or anonymised. You may request earlier deletion at any time.

7. Cookies

Our website uses only essential, functional cookies. We do not use advertising cookies or third-party tracking cookies. The cookies we set include:

  • Session cookies — to maintain basic site functionality
  • Bootstrap / CDN cookies — none; we load Bootstrap via CDN but it does not set cookies

You can disable cookies in your browser settings. This will not prevent you from using the website.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted storage, access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request deletion of your personal data ("right to be forgotten")
  • Restriction — request that we restrict processing of your data
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to processing based on legitimate interests
  • Withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at admin@raspsys.com. We will respond within 30 days.

10. Third-Party Links

Our website contains links to the Salesforce AppExchange and other external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our website and product are intended for business professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected such data, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us: